Help center
Support, without the runaround.
Pick the line that matches what you need. Real humans read every message and loop in the right person on our team.
< 12 hrs
Median first reply
Hourly
Status updates during incidents
97%
Student satisfaction
Product & how-to
Anything about using the app — uploading, generating, study sessions, or account setup.
noteglider@gmail.com
Usually answered within 12 hours
Billing & plans
Invoices, upgrades, downgrades, refunds, failed payments, or team plan questions.
noteglider@gmail.com
Handled within one business day
Security & privacy
Report a vulnerability, request a data export, or ask about how we store your notes.
noteglider@gmail.com
Urgent reports monitored around the clock
Help us help you faster
- Include the email address on your NoteGlider account.
- Paste the exact error message or the URL where it happened.
- Add a screenshot and the steps you took right before the issue.
- For tech issues, share your browser and device.